Customer Loyalty

The Definitive Guide to Reverse Logistics
Reverse logistics is similar to the traditional supply chain but it moves in the opposite direction. It refers to the process of returning products from the customer to the seller, distributor or manufacturer and dispositioning the returned product properly.
February 2, 2022

How ESG Enables Reverse Logistics
Effective reverse logistics can lead to better customer satisfaction, and as a result, improve your bottom line. It also ensures that, whenever possible, products are re-used rather than wasted or thrown away. This goes a long way to benefit the supply chain and the environment.
June 4, 2021

What Does the Rise of Returns Mean for Your Business?
When you’re growing a retail business, returns handling probably isn’t an area you’re terribly excited by. We tend to associate returns with damaged goods or delivery errors – and that means they’re relatively low on the list
April 23, 2021

Leverage Reverse Logistics Data to Recover Value and Improve Sustainability
There are a multitude of options for how to handle returns – from return to stock, remanufacturing or liquidation to resale through a secondary channel.
April 16, 2021

How Exceptional Reverse Logistics can Improve the Bottom Line
This article explores several key factors businesses need to consider to make reverse logistics programs more of a competitive commercial advantage. The key to this is the overall returns flow
April 9, 2021

How Smarter Returns Processing Can Drive Customer Experience and Brand Loyalty
Poor returns processes and a lack of transparency about the returns policy can cause customers to permanently abandon a brand. Learn how you can level up your returns
March 26, 2021