Customer Loyalty

Reverse logistics is similar to the traditional supply chain but it moves in the opposite direction. It refers to the process of returning products from the customer to the seller, distributor or manufacturer and dispositioning the returned product properly.

By Chris SchneiderFebruary 2, 2022

Effective reverse logistics can lead to better customer satisfaction, and as a result, improve your bottom line. It also ensures that, whenever possible, products are re-used rather than wasted or thrown away. This goes a long way to benefit the supply chain and the environment.

By G2 Reverse Logistics TeamJune 4, 2021

When you’re growing a retail business, returns handling probably isn’t an area you’re terribly excited by. We tend to associate returns with damaged goods or delivery errors – and that means they’re relatively low on the list

By Eric SmithApril 23, 2021

There are a multitude of options for how to handle returns – from return to stock, remanufacturing or liquidation to resale through a secondary channel.

By Tom PerryApril 16, 2021

This article explores several key factors businesses need to consider to make reverse logistics programs more of a competitive commercial advantage. The key to this is the overall returns flow

By Chris SchneiderApril 9, 2021

Poor returns processes and a lack of transparency about the returns policy can cause customers to permanently abandon a brand. Learn how you can level up your returns

By Matt LhormerMarch 26, 2021