How to Get Ahead of the
Spike in Returns Rates & Earn
Customer Loyalty
GET YOUR FREE COPY NOW
Download The G2 Guide: Redefining the Role of Reverse Logistics for
E-Commerce to discover how the returns ecosystem has changed, what
it means for your bottom line, and how to get ahead of your competitors.
You need flexible solutions that enable
convenient and cost-effective returns, or
you’re at risk of losing a customer for life.
GET YOUR FREE COPY NOW
Difficult Returns Processes Hurt
Your Future Earnings
In some industries, like apparel, return rates can soar as high as 40% which can cost your company as much as 59% of an item’s original sales price. For many small businesses, these rates are devastating to your business income. Before the pandemic, 25% of all online purchases were returned. Now, thanks to a 22% boost in e-commerce from 2019 to 2020, return rates are at an all-time high.
But there’s something even more important than how much your returns are costing you. And that something is how your returns process affects your customers and their loyalty to your brand. In fact, roughly 80% of customers will refuse to do business with a company again if the returns process is a headache. Without an easy and fully comprehensive returns plan, the increase in return rates will continue to negatively impact your bottom line.
And that’s where The G2 Guide: Redefining the Role of Reverse Logistics for E-Commerce comes in.
A Modern Solution for a Changing Ecosystem
The rise in return rates doesn’t only affect online retailers. Due to the prevalence of easy returns with big sites like Amazon, customers now also expect easy returns at brick and mortars.
G2 Return Logistics helps businesses stay ahead of the competition by offering modern businesses solutions that span return management processes, operations, technology, and more.
The G2 Guide: Redefining the Role of Reverse Logistics for E-Commerce is essential for any business looking to improve its returns logistics system. Here’s what you’ll discover inside:
The Current State of Returns
You’ll learn how the returns system has changed over the past few years and why a reverse supply chain is just as vital as your sales funnel.
How Returns Affect the Customer Experience
Customers are seeking easier and cheaper ways to make returns. In this guide, you’ll discover how tastes are changing and how to address those changes with excellence.
How the Pandemic Has Affected Reverse Logistics
It’s no secret that the coronavirus has impacted businesses in significant ways. Discover how you can adjust to new consumer expectations in the wake of the coronavirus.
How Your Business Can Get Ahead
Throughout each phase of the returns journey, you’ll discover how your business can gain a unique advantage. The use of technology, combined with better returns strategies, is vital as the returns logistics ecosystem continues to evolve.
Best in class Returns Management software to
power the next generation of reverse logistics.
