Why G2 Why G2

BEFORE G2

Inflexible, manual returns process without visibility into customer experience, resulting in:

AFTER G2

An automated, flexible returns process with enhanced visibility, resulting in:

Why G2

CUSTOMER EXPERIENCE ENHANCEMENT

BEFORE G2

Inflexible, manual returns process without visibility into customer experience, resulting in:

  • Why G2 Customer frustration
  • Why G2 Diminished brand credibility
  • Why G2 Loss of customers

CUSTOMER EXPERIENCE ENHANCEMENT

AFTER G2

An automated, flexible returns process with enhanced visibility, resulting in:

  • Why G2 Simple, easy- to-use online self service returns portal that allows for dispute resolution
  • Why G2 Digital process and tracking of returns
  • Why G2 Flexible business rules for returns

HOW IMPROVING YOUR RETURNS PROCESS WILL DRIVE GROWTH:

An improved customer service experience will:

  • Drive repeat business
  • Reduce customer attrition
  • Encourage customer referrals
  • Build brand credibility

A digital returns portal will provide:

  • Valuable data & visibility into return volume, reasons for returns, etc.
  • Key returns forecasting data

BEFORE G2

Distribution center lacks adequate systems and processes for returned merchandise, resulting in:

AFTER G2

Distribution center uses dynamic rules based processing to automate the returns process, resulting in:

Why G2

PROCESS IMPROVEMENT AND COST REDUCTION

BEFORE G2

Distribution center lacks adequate systems and processes for returned merchandise, resulting in:

  • Why G2 Accumulated returns that age as they await processing
  • Why G2 Cash tied up by carrying inventory
  • Why G2 Delayed customer credits
  • Why G2 Little to no visibility into potential revenue loss

PROCESS IMPROVEMENT AND COST REDUCTION

AFTER G2

Distribution center uses dynamic rules based processing to automate the returns process, resulting in:

  • Why G2 Automatic routing of merchandise to the ideal channel
  • Why G2 Maximizing the opportunity to recover the most value on each return
  • Why G2 Lower cycle times
  • Why G2 Execution of rules based product inspections

AUTOMATED DISPOSITION & SORTATION ALLOWS COMPANIES TO:

  • Get merchandise back into sellable inventory quickly
  • Reduce human capital required to physically route product
  • Reallocate resources to more impactful areas of the business
  • Reduce transportation costs through dynamic dispositioning and geo routing

BEFORE G2

Unsophisticated blanket approach to recovery, resulting in:

AFTER G2

Data driven, rules based, automated approach to returns, resulting in:

Why G2

TOP LINE REVENUE GROWTH VIA RECOMMERCE

BEFORE G2

Unsophisticated blanket approach to recovery, resulting in:

  • Why G2 Inventory disposed of in unintended secondary markets that negatively impact the brand
  • Why G2 Merchandise in landfills
  • Why G2 Unquantifiable revenue loss on merchandise that could be resold
  • Why G2 Little to no visibility into environmental impact

TOP LINE REVENUE GROWTH VIA RECOMMERCE

AFTER G2

Data driven, rules based, automated approach to returns, resulting in:

  • Why G2 Analytics based assessment and recommendations for best net recovery options
  • Why G2 Visibility into where products end up
  • Why G2 Brand equity protection
  • Why G2 Reduction of environment waste

MAXIMIZE EVERY RETURN, EVERY TIME:

  • Achieve highest net recovery
  • Sell your product in the secondary market while protecting your brand and reducing the environmental impact
  • Better visibility helps you understand how your products are performing and plan your circular economy
Why G2

A 360° solution for every stage of the reverse logistics life cycle

Our multi-faceted approach combines data, automation, operations and unparalleled industry experience to drive value throughout the entire return lifecycle.

  • Set and agree to rules that work for both parties
  • Minimize liabilities & cost exposure
  • Build efficient systems
  • Maximize customer experience
  • Build brand credibility
  • Have right information to provide correct credit
  • Reduct incidence of returns
  • Minimize financial losses
  • Understand the root of returns problems
  • Use rules based machine learning and data science to route the return to the right channels quickly to recover value as quickly as possible
  • Get product back to the shelf, refurbished, liquidated, or disposed quickly, efficiently
  • Reduce waste
  • Maximize net recovery
  • Reduce or reallocate personnel
  • Visibility into critical returns data-why, what, when
  • Uncover issues in supply chain, shipping, etc. that contribute to customer satisfaction
  • Reduce incidence of return from the beginning