BEFORE G2
Inflexible, manual returns process without visibility into customer experience, resulting in:
AFTER G2
An automated, flexible returns process with enhanced visibility, resulting in:
CUSTOMER EXPERIENCE ENHANCEMENT
BEFORE G2
Inflexible, manual returns process without visibility into customer experience, resulting in:
Customer frustration
Diminished brand credibility
Loss of customers
CUSTOMER EXPERIENCE ENHANCEMENT
AFTER G2
An automated, flexible returns process with enhanced visibility, resulting in:
Simple, easy- to-use online self service returns portal that allows for dispute resolution
Digital process and tracking of returns
Flexible business rules for returns
HOW IMPROVING YOUR RETURNS PROCESS WILL DRIVE GROWTH:
An improved customer service experience will:
- Drive repeat business
- Reduce customer attrition
- Encourage customer referrals
- Build brand credibility
A digital returns portal will provide:
- Valuable data & visibility into return volume, reasons for returns, etc.
- Key returns forecasting data
BEFORE G2
Distribution center lacks adequate systems and processes for returned merchandise, resulting in:
AFTER G2
Distribution center uses dynamic rules based processing to automate the returns process, resulting in:
PROCESS IMPROVEMENT AND COST REDUCTION
BEFORE G2
Distribution center lacks adequate systems and processes for returned merchandise, resulting in:
Accumulated returns that age as they await processing
Cash tied up by carrying inventory
Delayed customer credits
Little to no visibility into potential revenue loss
PROCESS IMPROVEMENT AND COST REDUCTION
AFTER G2
Distribution center uses dynamic rules based processing to automate the returns process, resulting in:
Automatic routing of merchandise to the ideal channel
Maximizing the opportunity to recover the most value on each return
Lower cycle times
Execution of rules based product inspections
AUTOMATED DISPOSITION & SORTATION ALLOWS COMPANIES TO:
- Get merchandise back into sellable inventory quickly
- Reduce human capital required to physically route product
- Reallocate resources to more impactful areas of the business
- Reduce transportation costs through dynamic dispositioning and geo routing
BEFORE G2
Unsophisticated blanket approach to recovery, resulting in:
AFTER G2
Data driven, rules based, automated approach to returns, resulting in:
TOP LINE REVENUE GROWTH VIA RECOMMERCE
BEFORE G2
Unsophisticated blanket approach to recovery, resulting in:
Inventory disposed of in unintended secondary markets that negatively impact the brand
Merchandise in landfills
Unquantifiable revenue loss on merchandise that could be resold
Little to no visibility into environmental impact
TOP LINE REVENUE GROWTH VIA RECOMMERCE
AFTER G2
Data driven, rules based, automated approach to returns, resulting in:
Analytics based assessment and recommendations for best net recovery options
Visibility into where products end up 
Brand equity protection
Reduction of environment waste
MAXIMIZE EVERY RETURN, EVERY TIME:
- Achieve highest net recovery
- Sell your product in the secondary market while protecting your brand and reducing the environmental impact
- Better visibility helps you understand how your products are performing and plan your circular economy
A 360° solution for every stage of the reverse logistics life cycle
Our multi-faceted approach combines data, automation, operations and unparalleled industry experience to drive value throughout the entire return lifecycle.
Negotiate smart contracts with each manufacturer
- Set and agree to rules that work for both parties
- Minimize liabilities & cost exposure
- Build efficient systems
Have the data you need to make intelligent business decisions
- Maximize customer experience
- Build brand credibility
- Have right information to provide correct credit
- Reduct incidence of returns
- Minimize financial losses
Optimize the returns initiation process - from request to refund
- Understand the root of returns problems
- Use rules based machine learning and data science to route the return to the right channels quickly to recover value as quickly as possible
- Get product back to the shelf, refurbished, liquidated, or disposed quickly, efficiently
- Reduce waste
- Maximize net recovery
- Reduce or reallocate personnel
Design & implement the right returns process for your business
- Visibility into critical returns data-why, what, when
- Uncover issues in supply chain, shipping, etc. that contribute to customer satisfaction
- Reduce incidence of return from the beginning
